I will try to make this understandable despite my extreme displeasure. I have taken out AA European cover just about every year since 1990 and only had 2 minor claims in this time, both more than 10 years ago. We are going on a trip to Germany next Monday. Last Sunday, I was out in the C4GP and I had the engine management light, depollution light, urea light come on. This was the second time this happened, the first time was 16th May, and Citroen did a software update and presumably cleared the faults. It was then OK until the problem on the 27th May. As Monday was a Bank Holiday, I couldn't take the car in until Tuesday 29th.
On Tuesday I was told that they thought that it was an issue with the Adblue system, but they would need to get some tools sent from another branch. This was due Wednesday morning. I phoned on Wednesday and eventually spoke to someone about 3 o'clock. I was told that the tools had just arrived; they were late because the van driver had phoned in sick, and they had had to send someone to fetch it. Today I have been trying to get in touch, and eventually heard about 3.15 that it needs a new Adblue tank, and they will probably not be able to get one to fit tomorrow. This means in all probability that the car will not be available for our departure on Monday morning.
No problem, I thought. I have paid for a policy which will give me a hire car. But no! First I was told that I had to have actually broken down on the roadside and had to be rescued by the AA. So I had to get transferred to another operator to change to our C3 (my wife doesn't want to go in it, but it is Hobson's Choice). He told me that I was eligible for a hire car but only if the car had become unusable within 7 days of departure. Guess what! It was 8 days!
So, because of a Bank Holiday and a driver off sick, I can't use my comfortable car for my trip.
Sorry about the rant, but writing this has calmed me down a little!
UPDATE: Just spoken to the service manager. The tank has been ordered, and he will ensure that it is fitted tomorrow morning, So it looks like it may be OK. Still not happy about the AA!
And a further thought. I told them that when the Urea light first came on, that it had only used 7L in 14000 miles, indicating a problem with the Adblue system. So why did I have the cooling parameters updated and apparently no investigation of the Adblue system?