Hello everyone,
I have a 2018 Grand C4 Picasso that I bought and paid for in cash from a lease company.
The drivers side 3rd row seat doesn't lock into place. I took it to Citroen to look into who replied to say that the frame was bent.
I queried if this could be attributed to wear and tear so that warranty could get out of paying and they advised me that this was unlikely. Their words were that someone would have had to go under the seat with pliers to bend the frame.
They referred it to warranty who have rejected the claim because its an ex lease car stating that it the seat is probably damaged as it has been operated incorrectly.
I find this difficult to believe based on what the dealer said and also because of the design of the seat. You pull one handle to bring the seat into it's position, I don't see how it is possible to operate it incorrectly.
Upshot is that they want £1200 to repair it. I complained and they've said they'll do it for £600.
I'm new to the C4 owners page and am just desperate for advice really. It's less than a year old, only 11k on the clock and I just don't see the damage having been caused by incorrect operation of the seat.
I feel as though they're trying to get out of it on a technicality because it's an ex lease car on the old assumption that they're not treated as well as if a person owned the car.
I paid cash for the car, no finance or loan etc, so I'm in a very weak position, so need help please.
I have a 2018 Grand C4 Picasso that I bought and paid for in cash from a lease company.
The drivers side 3rd row seat doesn't lock into place. I took it to Citroen to look into who replied to say that the frame was bent.
I queried if this could be attributed to wear and tear so that warranty could get out of paying and they advised me that this was unlikely. Their words were that someone would have had to go under the seat with pliers to bend the frame.
They referred it to warranty who have rejected the claim because its an ex lease car stating that it the seat is probably damaged as it has been operated incorrectly.
I find this difficult to believe based on what the dealer said and also because of the design of the seat. You pull one handle to bring the seat into it's position, I don't see how it is possible to operate it incorrectly.
Upshot is that they want £1200 to repair it. I complained and they've said they'll do it for £600.
I'm new to the C4 owners page and am just desperate for advice really. It's less than a year old, only 11k on the clock and I just don't see the damage having been caused by incorrect operation of the seat.
I feel as though they're trying to get out of it on a technicality because it's an ex lease car on the old assumption that they're not treated as well as if a person owned the car.
I paid cash for the car, no finance or loan etc, so I'm in a very weak position, so need help please.