Well well well
Where do I start, I have spent the majority of today on the Internet, phone, email and in deep frustration.
I was sent a message on MyCitroen which stated Software and Map Updates were availiable for my 2016 C4 Grand Picasso 2.0 Flair
After reading the associated install instructions, I purchased a Brand New, USB3.0 64Gb Drive.
Formatted it to FAT32 and then carefully downloaded the linked files.
The Map Version on my car was V7 but successfully updated to v8 with zero hassles, I know it says to do the system first but that just simply refuses to update.
Now my problem
The software version on my car is 21.05.78.22_NAC-r0
The latest available is 21.06.47.34_NAC-r0
I have downloaded if many times using different browsers, Windows versions and extracted using different apps.
Formatted my USB stick as stated to FAT32 and placed the SWL folder onto its root along with the key file.
Turning the car on and disabling the stop / start I then insert the USB drive.
It initially says that the media does not contain blah blah
And I wait 10ish seconds
Then it says "version not compatible with hardware"
Clearly I'm not the only person to come across this. It is so frustrating, Citroen make it sound such a simple procedure. When I called Citroen they told me to contact my dealer, called the dealer and was told to contact Citroen.
PLEASE PLEASE PLEASE
HELP!
Thank you in advance
Where do I start, I have spent the majority of today on the Internet, phone, email and in deep frustration.
I was sent a message on MyCitroen which stated Software and Map Updates were availiable for my 2016 C4 Grand Picasso 2.0 Flair
After reading the associated install instructions, I purchased a Brand New, USB3.0 64Gb Drive.
Formatted it to FAT32 and then carefully downloaded the linked files.
The Map Version on my car was V7 but successfully updated to v8 with zero hassles, I know it says to do the system first but that just simply refuses to update.
Now my problem
The software version on my car is 21.05.78.22_NAC-r0
The latest available is 21.06.47.34_NAC-r0
I have downloaded if many times using different browsers, Windows versions and extracted using different apps.
Formatted my USB stick as stated to FAT32 and placed the SWL folder onto its root along with the key file.
Turning the car on and disabling the stop / start I then insert the USB drive.
It initially says that the media does not contain blah blah
And I wait 10ish seconds
Then it says "version not compatible with hardware"
Clearly I'm not the only person to come across this. It is so frustrating, Citroen make it sound such a simple procedure. When I called Citroen they told me to contact my dealer, called the dealer and was told to contact Citroen.
PLEASE PLEASE PLEASE
HELP!
Thank you in advance